Question 1

What is a Shopify courier integration?

Accepted Answer

A Shopify courier integration connects your Shopify store directly to a shipping carrier like Royal Mail, DPD, or DHL. SendWay automatically imports your Shopify orders, generates shipping labels using your own courier accounts, and syncs tracking numbers back to Shopify — no manual data entry required.

Question 2

Can I integrate eBay with multiple couriers?

Accepted Answer

Yes. SendWay's eBay courier integration lets you connect your eBay store to all supported couriers simultaneously. Orders are imported automatically, and you can use shipping rules to assign the best courier per order based on weight, destination, or value.

Question 3

Which e-commerce platforms does SendWay support?

Accepted Answer

SendWay supports Shopify, eBay, WooCommerce, BigCommerce, Magento, and Amazon. You can connect multiple stores and manage all orders from a single dashboard.

Question 4

Do I use my own courier accounts and negotiated rates?

Accepted Answer

Yes. SendWay connects directly to your existing courier accounts (Royal Mail, DPD, DX, Evri, FedEx, UPS, DHL, Yodel, TNT, USPS, Canada Post, Australia Post). You keep your negotiated shipping rates — SendWay simply automates the label generation and tracking process.

Question 5

Can I print shipping labels in bulk?

Accepted Answer

Yes. SendWay supports batch label printing — select hundreds of orders and generate all shipping labels in a single click. Labels work with both thermal printers (for 4x6 inch labels) and standard desktop printers (A4).

Question 6

Is there a free trial?

Accepted Answer

Yes. SendWay offers a 14-day free trial on every plan with no credit card required. You can connect your stores and couriers, import real orders, and generate live shipping labels during the trial.

Question 7

Does SendWay sync tracking numbers back to Shopify and eBay?

Accepted Answer

Yes. When you generate a shipping label in SendWay, the tracking number and courier details are automatically pushed back to Shopify, eBay, or your connected store. Your customers receive tracking updates without any manual action.

Question 8

Can SendWay handle local pickup orders?

Accepted Answer

Yes. SendWay automatically detects local pickup orders from Shopify and manages them separately from shipping orders. You can mark orders as ready for collection, notify customers, and track collection status — all within the same dashboard.

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